IMS - Infrastructure Management Services

NewStar's IMS enables a complete array of flexible infrastructure management solutions/tools tailored to customer's needs. IMS can help customers improve operational and cost efficiency, reliability, security via our tailored service modules. IMS has the breadth and depth of knowledge to successfully manage your complex and constantly evolving infrastructure requirements.

NewStar's IMS Spectrum (High Level Overview)

IMS at NewStar comprises of the following service areas :

• Network Management - Monitoring, administering and diagnostics of the network and its components Services
• Server Management - Server administration & monitoring
• 24x7 technical support of your application infrastructure from level 2 and level 3 engineers
• Desktop Imaging Services - Desktop build and support services for end user computing
• Database Management - Database administration, performance management, tuning & optimization
• Act as 24/7 single point of contact for all users of your organization to direct questions and report problems regarding supported software, hardware & networks
• Security Management - Continuous monitoring and reporting pertaining to intrusion detection, manage security services and security events