AMPS - Application Maintenance & Production Support

Managing business applications is essentially distinct from developing and installing them. Specialized processes and operations frameworks are required for successful application management, and are key to attaining the IT objectives concerning reliability, stability, scalability, and flexibility.

AMPS offers a comprehensive set of Application Monitoring and Management Solutions that encompass optimization, reengineering, migration, testing and performance tuning, helping organizations reduce system downtime, enhance performance and concentrate on strategic initiatives.

Let AMPS take care of your Application Monitoring & Management

Managing service levels for a application software platform is becoming a complex and expensive proposition as software developers continue to enhance and re-architect their applications.

Ensuring your applications are available and running at peak efficiency is a 24x7 responsibility. The complexities are much higher in the case of a hosted service provider or an ASP where multitudes of applications are hosted on a variety of OS, database and technology frameworks.

AMPS offers comprehensive remote application monitoring and management services to enable your customers and employees to use applications without interruption. This service lets you limit the requirement for internal capacity and expertise, thereby enabling you to reduce the cost of operations and letting you refocus your IT staff on high payback development projects.

Typical Organization of AMPS for our Customers (High Level Overview)

Key Components & Activities of AMPS

• Proactively monitor application availability, performance, response time, exceptions, faults and failures using a variety of proprietary as well as third party monitoring tools
• Measurements are taken from behind your firewall so that there is no security hole and the measurement is related to variables you can control
• Change management and hosting services management
• Provide usage trend analysis and status reports
• 24x7 technical support of your application infrastructure from level 2 and level 3 engineers
• Visibility into AMPS ’ trouble ticket system via a secure portal
• We will setup and operate your IT help desk 24x7. Our highly skilled consultants, mature processes and expertise using a wide-range of tools give you the advantage of best in class support experience at reduced costs
• Act as single point of contact for all users of your organization to direct questions and report problems regarding supported software, hardware & networks
• Use multiple medium of service such as real-time voice, email, chat and remote login support to your end users
• Highest percentage of first call resolutions resulting in increased user satisfaction. This reduces need for escalation and also lower cost per call
• Assist in the notification of trends and situations to allow your organization's IT department to maintain high levels of service to the user community

AMPS Process MATRIX(High level understanding)